Survey help

Send an e-mail to defgo on support@defgo.com. Please enclose the link to the survey in the e-mail – that way we know which survey you are referring to. You might also forward the original e-mail in which you received your invitation to participate in the survey.

Your answers are saved automatically as you fill out the survey. It is possible to resume the survey if you are interrupted. You can do this by clicking again on the link, after which you will be shown the question you had reached, when you were interrupted.

The most common thing is that a pop-up blocker (a program to stop unwanted advertising windows) prevents it - but check the following:
If the browser blocks pop-ups from automatically showing up on your screen, there are two ways to deal with it:
1) If you need to have access just now, just hold down the CTRL button and click on "Start".
2) If you want to permanently allow all pop-ups for defgo, you can change privacy settings for Internet Explorer. Choose:
"Functions",
"Internet options",
Tab "Privacy",
Check box "Turn on pop-up blocker",
"Settings".

Type "www.defgo.com" and click "Add".

Check the taskbar if there is a window with the survey.
Try to close all browser windows, start Internet Explorer again and then start the survey again.
Try to restart computer and then start the survey again.
If the computer has another pop-up blocker, try to turn it off.

If you still can’t start the survey, please contact defgo.

It is possible to edit your responses while completing the survey and after you submit the survey. You can do this by clicking again on the link, after which you will be shown the survey with your responses and can edit some or all of them.