Send an e-mail to defgo on email@example.com. Please enclose the link to the survey in the e-mail – that way we know which survey you are referring to. You might also forward the original e-mail in which you received your invitation to participate in the survey.
The most common thing is that a pop-up blocker (a program to stop unwanted advertising windows) prevents it - but check the following:
If the browser blocks pop-ups from automatically showing up on your screen, there are two ways to deal with it:
1) If you need to have access just now, just hold down the CTRL button and click on "Start".
2) If you want to permanently allow all pop-ups for defgo, you can change privacy settings for Internet Explorer. Choose:
Check box "Turn on pop-up blocker",
Type "www.defgo.com" and click "Add".
Check the taskbar if there is a window with the survey.
Try to close all browser windows, start Internet Explorer again and then start the survey again.
Try to restart computer and then start the survey again.
If the computer has another pop-up blocker, try to turn it off.
If you still can’t start the survey, please contact defgo.